Shipping policy

At The Endocrine Co., we’re committed to delivering your prescriptions, vitamins, and wellness products quickly, safely, and reliably. Here’s what to expect when ordering from us:

Shipping Methods & Timelines

We offer standard and expedited shipping options at checkout. Most orders are processed within 1–2 business days. Once shipped, delivery typically takes 3–7 business days, depending on your location and selected shipping speed. You’ll receive tracking information via email as soon as your order leaves our facility.

Prescription Shipments

All prescriptions are reviewed and approved by our clinical team before shipping. In some cases, we may need to verify details or follow up before releasing your order, which may impact timing. We only ship to states where we are licensed to prescribe and dispense.

Shipping Fees

Standard shipping is free on all orders over $75. A flat rate of $7.95 applies to smaller orders. Expedited shipping fees are calculated at checkout.

Delivery Address

Please ensure your shipping address is accurate and complete. We cannot reroute packages once they’ve been shipped, and we are not responsible for delays due to incorrect or incomplete address information.

Returns & Exchanges

Due to the nature of medical products and supplements, we cannot accept returns on prescriptions or opened items. If your order arrives damaged or incorrect, please contact us within 7 days of delivery so we can make it right.

Questions?

We’re here to help. Reach out to our support team at [insert contact email or phone number] with any shipping concerns.